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SteelCentral Portal
Take the War Out of the War Room
© 2015 Riverbed Technology. All rights reserved. 2
Infrastructure Apps
Enterprises are pouring money into apps
© 2015 Riverbed Technology. All rights reserved. 3
End User Network Web Apps Services Databases
Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions
Traditional performance management
© 2015 Riverbed Technology. All rights reserved. 4
Problems are
difficult to diagnose
and cure
Inconsistent,
manual & time
consuming
management
reporting
Reporting difficult to
set up & administer
81% of IT organizations regularly leverage
cross-domain teams to tackle performance issues
Traditional approach creates challenges in the enterprise
© 2015 Riverbed Technology. All rights reserved. 5
Technology trends increase complexity
© 2015 Riverbed Technology. All rights reserved. 6
Significant impact on the business
August 2013
Software bug triggered a
massive, 3 hour trading halt in
the U.S. Exchange
interdependency causes
worldwide ripple effect.1
March 2015
iOS App Store and iTunes store
suffers outage as devices can no
longer “connect” to the store.
Losses around 2.2M per hour.3
March 2015
JetBlue “system failure”
delayed flights throughout day.
Passengers stuck in long
lines, unable to check bags or
get boarding passes.2
1 http://www.itbusinessedge.com/slideshows/downtime-report-top-ten-outages-in-2013-05.html
2 http://www.boston.com/news/local/massachusetts/2015/03/30/widespread-outage-jetblue-airways-causes-delays-logan-other-airports/pkydPSh9rsrRoFHyyhephL/story.html
3 http://www.zdnet.com/article/apples-itunes-store-app-store-experiencing-outages/
© 2015 Riverbed Technology. All rights reserved. 7
New approach to manage performance
Manage Issues
Proactively before
Users Notice
Improve Performance
Visibility and
Drive IT Value
Improve Collaboration
and Reduce Silos
Across Groups
© 2015 Riverbed Technology. All rights reserved. 8
 Riverbed® SteelCentral™:
– End-to-end, visibility across complex networks,
applications, and end user domains
– Fundamentally changes how IT is able to collaborate to
resolve application performance issues
– Augments the value of Riverbed’s industry-leading
SteelCentral and SteelHead solutions
 What this means for our customers:
– Effectively and centrally manage application performance in today’s
hybrid enterprise
– Single source of truth for application performance
– Accelerates troubleshooting, controlling and optimizing of application
data and traffic across the entire hybrid network
– Keeps IT resources focused on strategic projects rather than
firefighting
Introducing Riverbed® SteelCentral™ Portal
© 2015 Riverbed Technology. All rights reserved. 9
SteelCentral NetSensor
Capture data from all of your
components for a complete
application performance picture
SteelCentral AppInternals
Monitor end-user experience and
trace code-level transactions to
provide application performance
visibility
SteelCentral AppResponse
Monitor true end-user application
experience and fix application
performance problems
SteelCentral NetProfiler
Troubleshoot network and
application issues with end-to-end
network performance monitoring
SteelHead
SteelHead
Optimize traffic across your Wide
Area Network
Includes industry-leading Riverbed application performance solutions
© 2015 Riverbed Technology. All rights reserved. 10
SteelCentral Portal for Holistic Performance Management
Efficient
Management
Reporting
Data Driven
Metric
Guidance
Graphical
Application
Discovery
Relevant
Stakeholder
Views
Provide Stakeholders
with Meaningful Data
Leverage Riverbed
Expertise
Collaborate Across
Teams
© 2015 Riverbed Technology. All rights reserved. 11
Collaborate Across
Teams
• Utilize common
information
• Blend data across
performance domains
• Improve MTTR
SteelCentral Portal benefits
© 2015 Riverbed Technology. All rights reserved. 12
Leverage Riverbed
Expertise
Click to edit Master
text styles
• Reduce time to set up
reporting
• Quickly understand
service elements
• Guide to “best”
metrics
SteelCentral Portal benefits
© 2015 Riverbed Technology. All rights reserved. 13
Provide Stakeholders
with Meaningful Data
• Tailored information
for IT and LOB
experts
• Performance views
for management and
generalist
SteelCentral Portal benefits
© 2015 Riverbed Technology. All rights reserved. 14
NetShark
AppInternalsAppResponse
SteelCentral - Holistic Performance Management
NetSensor NetProfiler
Centralized
Application
Visibility
Domain specific
monitoring,
analysis & data
aggregation
Comprehensive
Data Capture
© 2015 Riverbed Technology. All rights reserved. 15
Benefits across the enterprise
 Business performance &
productivity
 Reduced disruption risk
 Less delay for cost and
revenue driven initiatives
 Improved stakeholder visibility for:
 Network
 Infrastructure
 End-user experience
 Application performance
 Rapid resolution of operational issues
 Efficient use of resources across IT
 Focus IT resources on strategic initiatives,
NOT firefighting
© 2015 Riverbed Technology. All rights reserved. 16
 New, proactive approach to troubleshooting and problem-solving
– Focuses IT resources on strategic projects rather than firefighting
 Uniquely blends data sources into single, actionable source of
truth
– SteelCentral AppInternals
– SteelCentral AppResponse
– SteelCentral NetProfiler
– SteelCentral NetSensor
 Optimize performance with SteelHead Integration – view across
optimized and non-optimized traffic
Recap

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SteelCentral Portal Take the War Out of the War Room

  • 1. SteelCentral Portal Take the War Out of the War Room
  • 2. © 2015 Riverbed Technology. All rights reserved. 2 Infrastructure Apps Enterprises are pouring money into apps
  • 3. © 2015 Riverbed Technology. All rights reserved. 3 End User Network Web Apps Services Databases Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Point Solutions Traditional performance management
  • 4. © 2015 Riverbed Technology. All rights reserved. 4 Problems are difficult to diagnose and cure Inconsistent, manual & time consuming management reporting Reporting difficult to set up & administer 81% of IT organizations regularly leverage cross-domain teams to tackle performance issues Traditional approach creates challenges in the enterprise
  • 5. © 2015 Riverbed Technology. All rights reserved. 5 Technology trends increase complexity
  • 6. © 2015 Riverbed Technology. All rights reserved. 6 Significant impact on the business August 2013 Software bug triggered a massive, 3 hour trading halt in the U.S. Exchange interdependency causes worldwide ripple effect.1 March 2015 iOS App Store and iTunes store suffers outage as devices can no longer “connect” to the store. Losses around 2.2M per hour.3 March 2015 JetBlue “system failure” delayed flights throughout day. Passengers stuck in long lines, unable to check bags or get boarding passes.2 1 http://www.itbusinessedge.com/slideshows/downtime-report-top-ten-outages-in-2013-05.html 2 http://www.boston.com/news/local/massachusetts/2015/03/30/widespread-outage-jetblue-airways-causes-delays-logan-other-airports/pkydPSh9rsrRoFHyyhephL/story.html 3 http://www.zdnet.com/article/apples-itunes-store-app-store-experiencing-outages/
  • 7. © 2015 Riverbed Technology. All rights reserved. 7 New approach to manage performance Manage Issues Proactively before Users Notice Improve Performance Visibility and Drive IT Value Improve Collaboration and Reduce Silos Across Groups
  • 8. © 2015 Riverbed Technology. All rights reserved. 8  Riverbed® SteelCentral™: – End-to-end, visibility across complex networks, applications, and end user domains – Fundamentally changes how IT is able to collaborate to resolve application performance issues – Augments the value of Riverbed’s industry-leading SteelCentral and SteelHead solutions  What this means for our customers: – Effectively and centrally manage application performance in today’s hybrid enterprise – Single source of truth for application performance – Accelerates troubleshooting, controlling and optimizing of application data and traffic across the entire hybrid network – Keeps IT resources focused on strategic projects rather than firefighting Introducing Riverbed® SteelCentral™ Portal
  • 9. © 2015 Riverbed Technology. All rights reserved. 9 SteelCentral NetSensor Capture data from all of your components for a complete application performance picture SteelCentral AppInternals Monitor end-user experience and trace code-level transactions to provide application performance visibility SteelCentral AppResponse Monitor true end-user application experience and fix application performance problems SteelCentral NetProfiler Troubleshoot network and application issues with end-to-end network performance monitoring SteelHead SteelHead Optimize traffic across your Wide Area Network Includes industry-leading Riverbed application performance solutions
  • 10. © 2015 Riverbed Technology. All rights reserved. 10 SteelCentral Portal for Holistic Performance Management Efficient Management Reporting Data Driven Metric Guidance Graphical Application Discovery Relevant Stakeholder Views Provide Stakeholders with Meaningful Data Leverage Riverbed Expertise Collaborate Across Teams
  • 11. © 2015 Riverbed Technology. All rights reserved. 11 Collaborate Across Teams • Utilize common information • Blend data across performance domains • Improve MTTR SteelCentral Portal benefits
  • 12. © 2015 Riverbed Technology. All rights reserved. 12 Leverage Riverbed Expertise Click to edit Master text styles • Reduce time to set up reporting • Quickly understand service elements • Guide to “best” metrics SteelCentral Portal benefits
  • 13. © 2015 Riverbed Technology. All rights reserved. 13 Provide Stakeholders with Meaningful Data • Tailored information for IT and LOB experts • Performance views for management and generalist SteelCentral Portal benefits
  • 14. © 2015 Riverbed Technology. All rights reserved. 14 NetShark AppInternalsAppResponse SteelCentral - Holistic Performance Management NetSensor NetProfiler Centralized Application Visibility Domain specific monitoring, analysis & data aggregation Comprehensive Data Capture
  • 15. © 2015 Riverbed Technology. All rights reserved. 15 Benefits across the enterprise  Business performance & productivity  Reduced disruption risk  Less delay for cost and revenue driven initiatives  Improved stakeholder visibility for:  Network  Infrastructure  End-user experience  Application performance  Rapid resolution of operational issues  Efficient use of resources across IT  Focus IT resources on strategic initiatives, NOT firefighting
  • 16. © 2015 Riverbed Technology. All rights reserved. 16  New, proactive approach to troubleshooting and problem-solving – Focuses IT resources on strategic projects rather than firefighting  Uniquely blends data sources into single, actionable source of truth – SteelCentral AppInternals – SteelCentral AppResponse – SteelCentral NetProfiler – SteelCentral NetSensor  Optimize performance with SteelHead Integration – view across optimized and non-optimized traffic Recap

Editor's Notes

  1. So Enterprises are pouring money into apps, to get innovative apps into the market faster, better, cheaper agile DevOps Driving fast release cycles: months to days Funding these investments through spending reductions in infrastructure… Companies racing to get apps into market
  2. Look at the history IT grew up around domains e.g. network, systems, applications, database, etc. – and they needed domain data…the hard part then…to do their jobs Drove a proliferation of domain-centric point tools …helpful But for even very simple transactions, domain teams only ‘see’ part of the transaction Maybe packet data Or Metrics from app server The challenge that we saw and continue to see in the majority of larger enterprise networks, is that overtime tools were added to address the needs of specific domains e.g. network, systems, applications, database, etc. – and they needed domain data…the hard part then…to do their jobs …and that Drove a proliferation of domain-centric point tools or point solutions The problem is that, these tools only ‘see’ part of the picture and if you look at it from the point of view of an end-user accessing an application, only part of that transaction Maybe packet data Or Metrics from app server
  3. And It’s like the blindfolded technologists ‘touching the elephant’ with incomplete visibility, domain teams “see” different things…due to inconsistent data sets Differing analytic approaches Which can lead to a lack of collaboration, and at times ‘warring tribes’ And ultimately conflicting conclusions ….which inhibit fast time to resolution
  4. Look at the history IT grew up around domains e.g. network, systems, applications, database, etc. – and they needed domain data…the hard part then…to do their jobs Drove a proliferation of domain-centric point tools …helpful But for even very simple transactions, domain teams only ‘see’ part of the transaction Maybe packet data Or Metrics from app server The challenge that we saw and continue to see in the majority of larger enterprise networks, is that overtime tools were added to address the needs of specific domains e.g. network, systems, applications, database, etc. – and they needed domain data…the hard part then…to do their jobs …and that Drove a proliferation of domain-centric point tools or point solutions The problem is that, these tools only ‘see’ part of the picture and if you look at it from the point of view of an end-user accessing an application, only part of that transaction Maybe packet data Or Metrics from app server
  5. And the stakes have gone up With apps powering critical business processes… Millions of dollars are at stake High profile app-driven failures are evident nearly daily Take Jet Blue for Example – hundreds of flights per day fleet was grounded for the bulk of a day Cost them $ millions All driven by a network issue underpinning key app We’re talking huge dollars at stake So why is managing application performance so challenging?